Commitment tracking
Record and monitor every payment commitment. Agents follow up on the agreed date, verify payment and resume contact when a commitment is missed.
VOLTOCOLLECTIONS
Recover more debt, beyond automating reminders
Manage every account with the consistency, follow-up and negotiation skills it needs.
Book a callThe agent calls a customer about an overdue balance.
Checks the balance, due date and payment history.
Records the interaction and updates the account status.
Agents negotiate payments based on each customer’s context and your company’s guidelines.
Every interaction retains relationship context, prioritizes accounts and keeps a complete record of actions.
- Track payment commitments.
- Validate accounts.
- Record financial information.
- Negotiate within company policy.
TextVoice
Account reconciliation
Proactively contact customers and suppliers to confirm payments, identify differences and resolve inconsistencies, accelerating reconciliation.
Activity log
ActionAgentStatus
Case prioritization
Prioritize collection efforts by debt status, customer history and company policy to maximize recovery.
Traceability
Every interaction is recorded, creating a complete history for each account.
Agents designed for the complexity of the real world
Ready for complex scenarios
Agents interpret open-ended conversations, handle unexpected situations and keep track of context and objectives.
Intuitive, authentic conversations
Conversations evolve with context. Agents understand intent, handle changes of direction and respond coherently.
Your team stays in control
People can take over at any time or use AI as a copilot, reviewing suggested responses before sending them.
Connected to your business
Work with your existing CRM and systems. Connect processes, centralize information and keep channels synchronized.
IntegrationsMultilingual
Communicate in multiple languages, with voices and regional accents adapted to each market.
Multichannel communication
Manage WhatsApp, email, Instagram, phone calls and more. Keep every conversation together with its full context and history.
24/7 service
Answer, act and follow up at any time, even across many simultaneous conversations.
24/7
Local and international numbers
Connect through local or international numbers for a familiar, trustworthy experience.
See how audits bring visibility and insights to every human and AI conversation.
ExploreHourly demand
Weekly demand and contact patterns across inbound and outbound calls.
Inbound demand by hour
When customers call most frequently during the week.
MonTueWedThuFriSatSun08–1010–1212–1414–1616–1818–20
LowHigh
Outbound calls by hour
When outbound calls are placed most frequently during the week.
MonTueWedThuFriSatSun08–1010–1212–1414–1616–1818–20
LowHigh
Shared intelligence
Patterns and actions learned across inbound and outbound conversations.
Top conversation topics
149calls evaluated by AI
Conversation sentiment
- Positive10
- Neutral117
- Negative22
Conversation quality
Conversation score3.2/10
Resolution score2.4/10
Score distribution across evaluated calls
WhatsApp follow-ups
How often an inbound or outbound phone conversation continued through WhatsApp.
Inbound0Templates sent successfully
Outbound4Templates sent successfully