Agents measure quality, compliance and results. They identify consumption trends, emerging needs, recurring problems and opportunities for improvement across your business.
VOLTO
AUDITING
Intelligence to assess and improve every interaction
Evaluation agents assess conversation quality and results, discovering trends and opportunities for improvement.
Book a callAutomatically analyze conversations from both AI agents and human teams.
Case distribution
3,210
Performance visibility and analysis
Measure interaction quality, process compliance, sentiment and the reasons behind outcomes consistently. Identify improvement opportunities and use your strongest agents’ practices to train the team and raise performance.
Agent performance
0:004:008:0012:0016:0020:00
Completed3,210
Conversation quality9.2/10
Resolved84%
Customer and business insights
Find trends, common reasons for contact, customer needs and commercial opportunities. Understand what attracts interest, which problems recur, how interactions evolve and when demand peaks.
Conversation sentiment
149
Metrics and operational visibility
Track response times, contacts, cases resolved by AI, human handoffs and performance by channel. Voice analysis also measures audio quality, transcription accuracy and latency. Discover peak hours and campaign patterns to optimize operations with objective evidence.
Hourly demand
Weekly demand and contact patterns across inbound and outbound calls.
Inbound demand by hour
When customers call most frequently during the week.
MonTueWedThuFriSatSun08–1010–1212–1414–1616–1818–20
LowHigh
Outbound calls by hour
When outbound calls are placed most frequently during the week.
MonTueWedThuFriSatSun08–1010–1212–1414–1616–1818–20
LowHigh
Shared intelligence
Patterns and actions learned across inbound and outbound conversations.
Top conversation topics
149calls evaluated by AI
Conversation sentiment
- Positive10
- Neutral117
- Negative22
Conversation quality
Conversation score3.2/10
Resolution score2.4/10
Score distribution across evaluated calls
WhatsApp follow-ups
How often an inbound or outbound phone conversation continued through WhatsApp.
Inbound0Templates sent successfully
Outbound4Templates sent successfully
Agent validation and continuous improvement
Automated tests evaluate agents before and during operation. Specialist agents simulate real users and challenging scenarios to check context retention, correct answers and alignment with objectives. Evaluations reveal improvements and knowledge gaps, helping agents work reliably in real situations.
The result: A reliable, consistent service
Consistent best practices and visibility
Every interaction is recorded, every conversation follows company criteria, and every relationship retains a complete history in the Volto Operating System.
Predictability and scalability
More predictable operations, greater pipeline control, reliable decision-making information and room to scale without losing consistency.
Hourly demand
Weekly demand and contact patterns across inbound and outbound calls.
Inbound demand by hour
When customers call most frequently during the week.
MonTueWedThuFriSatSun08–1010–1212–1414–1616–1818–20
LowHigh
Outbound calls by hour
When outbound calls are placed most frequently during the week.
MonTueWedThuFriSatSun08–1010–1212–1414–1616–1818–20
LowHigh
Shared intelligence
Patterns and actions learned across inbound and outbound conversations.
Top conversation topics
149calls evaluated by AI
Conversation sentiment
- Positive10
- Neutral117
- Negative22
Conversation quality
Conversation score3.2/10
Resolution score2.4/10
Score distribution across evaluated calls
WhatsApp follow-ups
How often an inbound or outbound phone conversation continued through WhatsApp.
Inbound0Templates sent successfully
Outbound4Templates sent successfully